DELIVERY & RETURNS

UK Postage:

Standard 3 - 5 days delivery charge is £ 3.50

Covid 19: We are shipping as normal during this difficult time. Very occasionally we experience delays of a day or two for courier pickup within the above timeframe. We ship with My Hermes and with DPD for larger dry goods. 

Free delivery over £ 150.00 order value

For Express delivery or Pre-Order for Collection at an Event please contact us

Stay safe and Thank you for shopping with us!

 

Returns Policy: Goods purchased Online

Returns to be advised within 14 days of date of purchase and returned within 28 days of date of purchase. Email us at info@isabelhaines.com with your order number.

Items must be returned unopened in their original packaging / box / bag with a copy of the purchase order. They must undamaged and returned in saleable condition. 

Returns must be sent tracked with My Hermes or other by the same carrier they were received by. We will arrange this for you (you just need to be able to print a label and tape it up securely in to its original parcel packaging). The courier will collect from your address.

Returns are free for order values totalling over £150.

For order values under £150, there is a charge of £3.50 per parcel to be deducted from your refund to cover cost of postage.

Refunds are usually sent to your account within 5 days of receipt at our address.

 

Damaged or Faulty Goods: Goods purchased Online

In the unlikely event of receiving damaged or faulty goods, please advise us within 7 days of receipt of your parcel.

Text us on 07733113440 or Email us a brief description of the issue with a photo to info@isabelhaines.com so we can arrange a collection from your address.

Refunds are usually sent to your account within 5 days of receipt at our address.